Payment support
Refund Policy
Last updated: August 18, 2026
Merchant of Record
Paddle is the Merchant of Record for VerifyMover purchases and processes payments, taxes, receipts, and approved refunds.
Unused purchases
You may request a refund within 14 days of purchase if none of the 10 detailed-report credits has been used, or if a document-comparison entitlement has not produced a completed comparison report.
Used passes and service problems
After a report credit has been used or a document comparison has been completed, refund requests are reviewed individually. Refunds may be provided for duplicate charges, confirmed technical failures that prevented delivery, unauthorized payments, or where required by applicable law. A completed report is not refundable solely because the official FMCSA record or uploaded documents did not contain the information the buyer expected.
How to request a refund
Email veryfiymoverhellp@gmail.com with the Paddle transaction or receipt reference and a short explanation. Do not send full card details. Buyers may also contact Paddle through the support link shown on their Paddle receipt.
Processing
Paddle may review the request before approving it. Approved refunds are returned to the original payment method; bank processing times vary. A fully refunded or charged-back pass may be disabled.
Mandatory rights
Nothing in this policy limits consumer rights that cannot legally be waived in the buyer's jurisdiction.