Privacy by design
Privacy Policy
Last updated: August 26, 2026
What we do not collect
VerifyMover does not require an account, name, phone number, password, or user profile. We do not maintain a database of user search histories.
Official company data
When you submit a USDOT or MC number, our server requests public carrier information from FMCSA. The API response may be cached in Upstash Redis for up to 24 hours to improve reliability and reduce duplicate government API requests. This cache is keyed by carrier number, not by user identity.
Uploaded moving documents
If you choose the document-comparison feature, each selected PDF or image is processed separately in server memory and sent to the OpenAI API for structured extraction. You may submit up to six documents from no more than three companies. VerifyMover does not write original documents to permanent file or object storage, does not create public file URLs, and releases each file after its request completes. The structured comparison report is saved only in local browser storage for up to 7 days so it can be restored after a refresh. It is not added to a server-side user-history database.
AI processing and retention
OpenAI processes the uploaded document to identify document facts and short evidence snippets. VerifyMover sends Responses API requests with storage disabled. OpenAI may nevertheless retain API abuse-monitoring logs, which can include customer content, for up to 30 days unless different data-retention controls apply to the API project. OpenAI states that API data is not used to train its models unless the API customer explicitly opts in.
Sensitive information
Moving documents may contain names, addresses, contact details, signatures, inventory, prices, or payment information. Do not upload a document containing a Social Security number, full card number, bank credentials, or information that is not necessary for the comparison. The extraction instructions prohibit returning personal contact details, account numbers, card numbers, SSNs, or signature images, and VerifyMover does not intentionally log document text.
Anonymous paid passes
Before Paddle Checkout opens, VerifyMover creates an opaque browser token. After Paddle confirms a completed transaction, Upstash Redis stores only the token's report credits or one-use document-comparison entitlement for up to 7 days. Paddle transaction and webhook identifiers are retained temporarily for payment idempotency. Tokens contain no uploaded document, extracted document text, phone number, account profile, or password.
Payments and tax data
Paddle is the Merchant of Record. Payment, billing, email, location, and tax information required to complete the transaction is submitted to and processed by Paddle under Paddle's own privacy terms. VerifyMover does not receive or store full card details. Paddle may use buyer country, region, or postal code to calculate and remit applicable sales tax, VAT, or GST.
Browser storage
Anonymous paid-pass tokens and the most recent structured document-comparison report are saved in your browser's localStorage so the service can work without an account and restore the result after a refresh. The saved report expires in the application after 7 days. Clearing browser storage removes these items from that browser.
Shared report links
Only when you select Share report or Copy link, VerifyMover stores the structured comparison report in Upstash Redis for up to 24 hours. The stored report may contain moving-company names, document prices and terms, comparison findings, and public FMCSA company data. It does not include the original PDF or image files or intentionally extracted personal contact details. The generated link is unlisted and difficult to guess, but anyone who receives it can view the report until it expires. Do not create or send a link if the structured report contains information you do not want the recipient to see.
Support messages
If you use the support form, the email address, subject, message, and any attachments you choose are processed by Resend for email delivery and forwarded to our Zoho-hosted support mailbox. Resend and Zoho may retain the message and delivery records under their respective terms and configured retention settings. We use this information only to answer and manage your request. Do not attach card details, government IDs, or documents unrelated to your support request.
Infrastructure logs
Vercel, Upstash, Paddle, OpenAI, Resend, Zoho, and FMCSA may process standard technical request data under their respective terms. VerifyMover does not intentionally place complete extracted text, personal addresses, phone numbers, email addresses, signatures, or payment data in application logs.
Contact
Questions about this policy can be sent to support@verifyamover.com.